FAQs

 

How long does shipping take?

This is an American-owned business that doesn't believe it should take 45 days to receive your product from China. Orders are sent from our New Jersey warehouse via USPS, FedEx, UPS, or DHL for international customers depending on speed and efficiency of delivery. Product will be shipped within 48 business hours. Please allow between 5-7 days for standard delivery. You will be emailed a tracking link after your order is shipped. Thank you for your purchase!

How does the money back guarantee work?

Simply return your product and we'll give you a refund for 30 days.

What makes these gloves different from other heated gloves?

Alpha Heat Gloves feature 3D ergonomic tailoring for a natural fit, anti-slip palm grip for secure handling, a plush coral fleece lining for comfort, and fast USB-rechargeable heating with three adjustable levels.

Can I use my phone while wearing the gloves?

Yes! The fingertips are touchscreen-compatible, allowing you to operate smartphones and tablets without removing the gloves.

Are the gloves waterproof?

Yes. The exterior is waterproof and windproof, keeping your hands dry and protected in rain, snow, and slushy winter conditions.

How long will the gloves stay warm on a single charge?

Battery life depends on your power bank capacity and heat setting:

 

What USB ports and chargers are compatible?

The gloves work best with USB 2.0 or higher ports. USB 1.0 ports will provide lower heat output. Most portable power banks are compatible, but the power bank is not included with the gloves.

How quickly do the gloves heat up?

The gloves begin warming within seconds of being turned on. Most users feel noticeable heat in under a minute, with full warmth reached within 3–5 minutes depending on the heat setting.